Terms of Service

Last updated 25 October 2026

These terms are the agreement between you and Chateau Languages Inc. ("Château", "we", "us") covering the Château apps for iPhone and Android, the web app at app.learnchateau.com, and learnchateau.com. By creating an account you agree to them, and to our privacy policy.

Your account

• You need to be 16 or older to create an account.
• One account is for one person. Keep your password to yourself.
• Tell us if you think someone else has got into your account.
• You can delete your account at any time, from Settings in the app or from the account deletion page. Deleting your account does not cancel a subscription; see Cancelling below.

The free trial

New accounts get a seven day free trial with full access to everything. We will not charge you during the trial. When it ends, you keep your account and your progress, but the course locks until you subscribe. The free trial is once per person: a new account with the same email address does not get another one.

Subscriptions and prices

• Château is sold as a monthly or an annual subscription. The current price is shown on this site and in the app before you buy.
• Prices on the website do not include sales tax or VAT. Where the law requires it, tax is worked out from your location and added at checkout, before you pay.
• Subscriptions renew automatically at the end of each period, at the same price, until you cancel.
• You are charged at the start of each period, using the payment method you subscribed with.
• On the website, payments are handled by Stripe and subscriptions are managed by RevenueCat on our behalf. In the iPhone and Android apps, Apple and Google take the payment.
• If we change the price, we will tell you before the change applies to your subscription, and you can cancel before it does.

Changing your plan

If you subscribed on the website, you can change plan from Settings, Manage Subscription:

• Monthly to annual takes effect straight away. You are charged the annual price, and we refund the unused part of your current month.
• Annual to monthly takes effect when the year you have paid for ends. You keep the annual plan until then, and there is no refund for the rest of the year.

If you subscribed in the App Store or Google Play, plan changes follow Apple's or Google's rules.

Discount and group codes

• A discount code gives the discount described when you enter it, for example a percentage off for a set number of months. Unless it says otherwise, it is for new subscribers only.
• One discount code per account. Codes cannot be combined, exchanged for cash, or sold.
• A discount applies to the plan you buy with it, and does not carry over if you change plan.
• We may end a code, or remove a code from an account that misuses it. Ending a code does not change a discount you are already receiving.

Cancelling

Cancel wherever you subscribed:

• Bought on this website: in the app, go to Settings, Manage Subscription, Cancel subscription. You can also use the link in your receipt email, or write to us.
• Bought on iPhone or iPad: your device's Settings, your name, Subscriptions.
• Bought on Android: Google Play, your profile, Payments and subscriptions.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for. We cannot cancel an App Store or Google Play subscription for you.

Refunds

Bought on this website:

• If you ask within 14 days of your first payment for a subscription, we refund it in full.
• If you ask within 14 days of an annual renewal, we refund that renewal in full.
• Monthly renewals are not refunded, but you can cancel at any time and keep access until the end of the month you have paid for.
• A refunded subscription ends when the refund is made.
• To ask for a refund, write to us from the address on your account. Refunds go back to the payment method you used.

If you live in the UK or the European Union, the 14 day refund on your first payment is how we honour your right to withdraw from the purchase.

Bought in the App Store or Google Play: refunds are handled entirely by Apple or Google under their own policies, and we cannot issue them.

What you may and may not do

Château is for your own learning. Please do not:

• Copy, scrape, bulk-export, or republish the course content, the passages, or the drills.
• Share your account so that other people can use one subscription.
• Resell access, or use the content to build a competing product.
• Use the course content to train, fine-tune, or test an AI model, or feed it into one in bulk.
• Try to break, overload, or get around the app's security, or automate access to it.
• Create extra accounts to get more free trials or discounts.

We may suspend or close an account that does these things.

Who owns what

The passages, translations, grammar explanations, drills, audio, and everything else that makes up the course belong to Chateau Languages Inc. Your subscription buys you personal access to them, not ownership. The things you create in the app, such as your saved flashcards, remain yours.

What we promise, and what we do not

We work hard on the content and we correct mistakes when we find them, but Château is provided as it is. We do not promise that it will be free of errors, that it will always be available, or that it will get you to any particular level of fluency. Language learning depends mostly on you.

To the extent the law allows, our total liability to you for any claim relating to Château is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that the law does not allow to be limited, or takes away your rights as a consumer under the law where you live.

We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at our hosting or payment providers.

Changes to the service and to these terms

We will keep adding to and improving the course, and some features may change or be withdrawn. If we change these terms in a way that affects you, we will update the date at the top and tell you in the app or by email before the change takes effect. Carrying on using Château after that means you accept the new terms.

Ending the agreement

You can stop at any time by cancelling and deleting your account. We may close an account that breaks these terms, and where it is reasonable to do so we will tell you why first.

Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws principles. If you live in the UK or the European Union, you also keep the protection of the consumer laws of the country where you live, you may bring a claim in the courts there, and the arbitration section below does not apply to you.

Resolving a dispute

Talk to us first. If something goes wrong, write to us and give us thirty days to put it right. Most problems end here, and neither of us needs anything below.

Arbitration. If we cannot resolve it, you and Chateau Languages Inc. agree that the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will be held in the county where you live, or by phone or video if you prefer. The arbitrator can award you anything a court could.

Small claims are excluded. Either of us may still bring a claim in small claims court instead, and either of us may ask a court to stop misuse of intellectual property.

No class actions. Claims are brought individually. Neither of us may bring a class, collective, or representative action, and an arbitrator may not combine more than one person's claims.

You can opt out, and it costs you nothing. If you do not want this section to apply, write to us within thirty days of first accepting these terms and say so. Opting out changes nothing else, and we will not treat you differently for it. If you opt out, disputes go to the state and federal courts located in Delaware.

If the class action waiver above is found unenforceable, this whole section does not apply and disputes go to those Delaware courts instead. The rest of this section survives the ending of your account.

If part of this fails

If any part of these terms is found unenforceable, the rest stays in force. If we do not enforce something straight away, we have not given up the right to enforce it later. You may not transfer your rights under these terms; we may transfer ours if the business is sold, and your rights are unaffected. These terms, together with the privacy policy, are the whole agreement between us about Château.

Contact

Questions about these terms: